Does Shopify give you an email?

Does Shopify give you an email?

Having a professional email address is important for any business owner. It helps you appear more credible and can make it easier for customers to find you online. Additionally, it gives you a way to stay in touch with your customers and promote your brand. But does Shopify give you an email address?

One of the benefits of using Shopify is that it gives you a professional email address. You must, however, be on a paid Shopify plan to access this feature. If you’re on a trial Shopify plan, you can still create a professional email, but you cannot send or receive emails through it. All you can do is test the email by sending messages to yourself to get a feel of how it works.

But how do you find Shopify email address? How do you add email to Shopify? How do you create an email on Shopify? To find out answers to these questions and much more, read on!

How do I find my Shopify email address?

shopify custom email

To find your Shopify email address, you need to first install the Shopify email app. To do this:

  • Go to Shopify App Store.
  • Search for “Shopify email”.
  • Click Install app.

After you have installed the app, you can access your Shopify email address by going to the Shopify admin area > Marketing > Create Campaign > Shopify Email.

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How to create a Shopify email address

One item on your checklist for Shopify store setup should be to create a professional email address. Customers will use this email address to contact you, so it should be something easy to remember and professional-sounding.

You need to do a few things before creating your Shopify email address. They include:

Get a domain name

One of the most important things to do, even before making a website live on Shopify, is to get a domain name. A domain name is a unique address that identifies your website on the internet. It’s what customers will type in to find and visit your store.

Finding the right domain name can be tricky, but there are a few things you should keep in mind:

  • It should be short, easy to remember, and spell
  • It should reflect your brand
  • It shouldn’t be too similar to other businesses or trademarked names. You don’t want to get sued for trademark infringement
shopify email domain

You can buy a domain name through Shopify or through a third-party provider. We recommend using Shopify because it’s quick and easy, and it comes with a free SSL certificate. This means your site will be secure, and customers will see the little green padlock in their browser when they visit, which builds trust.

You can also use your own domain on Shopify. This means that if you already have a domain name from another provider, you can transfer it to Shopify. If you go this route, you’ll need to update the DNS settings for your domain so that it points to Shopify. Shopify customer support can help you with this if you run into any trouble.

Once you’ve found the perfect domain name, you can move on to the next step.

Get an email hosting Provider

Email hosting is a service that helps you manage your email accounts. It provides you with the tools and resources you need to send and receive emails. This includes things like storage space, security features, and customer support.

Shopify doesn’t actually provide the email service itself. Instead, it integrates with third-party email hosting providers. This gives you more control over your email accounts and allows you to choose the features that are most important to you and your business.

Some of the most popular Shopify-compatible email hosting providers include G Suite, Rackspace, Zoho Mail, and Microsoft Outlook.

does shopify offer email

There are a few factors you should consider when choosing an email hosting provider, including pricing, features, compatibility, and ease of use. 

Once you have an email hosting provider, it’s time to set up your email accounts. To do this:

  • Log in to your email hosting provider’s website.
  • Follow the instructions on how to set up your new account.
  • Depending on your provider, copy the Meta tag or TXT code
  • On your Shopify admin, go to Online Store > Domains.
  • On the Shopify-managed domains page, choose the domain that you want to use for your email.
  • Go to the Email Forwarding section and click Switch to email hosting
  • Select your hosting provider from the drop-down menu, then enter the required information. If you are using Google Workspace, paste the Meta tag or TXT code that you copied earlier. Otherwise, enter the MX record information provided by your email hosting provider.
  • Click Verify connection, then click Save.

Then, head back to your email hosting provider and follow the instruction to finish the setup. Some providers might ask you to verify your domain before you can start using your email account.

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How to add an email to a Shopify store

The contact email address on your Shopify store is the email address you used to sign up for Shopify. This is the email Shopify uses to send you important information about your store, such as order receipts and password reset instructions. If you want to use your custom domain email address for your store’s contact email, you can do that too.

To change your store’s contact email address:

  • From your Shopify admin, go to Settings > General.
  • In the Store details section, enter the new email address in the Email field.
  • Click Save.
does shopify provide email

You can also change your sender email address. The sender email address is the email address that your customers see when they receive automated emails from your store, such as order receipts and shipping notifications.

Since this is the customer-facing email address, you might want to use your custom domain email address so that your store appears more professional.

To change your sender email address:

  • From your Shopify admin, go to Settings > Store Details
  • Click the Contact Information section and hit Edit
  • In the Email field, enter the new email address that you want to use.
  • Click Save.

Now, whenever someone receives an automated email from your store, it will come from the new sender’s email address.

How to use a Shopify domain email address

Just like adding collection pages to Shopify or adding social media to your Shopify site, you need to develop a practical strategy to effectively use your new email address. Below are a few tips to get you started:

Add SPF and DKIM records to Shopify

Since you will be using a third-party email hosting provider, you need to add SPF and DKIM records to your Shopify settings. This will help improve the deliverability of your emails and make sure they are not marked as spam.

SPF (Sender Policy Framework) is a type of email authentication that helps protect your domain from being spoofed.

DKIM (DomainKeys Identified Mail) adds a digital signature to your emails so that recipients can be sure they are coming from the correct sender.

If you don’t add these records, your emails might end up in your customers’ spam folders. If they don’t go to spam,  they will be shown as being sent from [email protected] instead of your custom domain name. This can take a toll on your brand reputation and make your store appear less professional.

Here’s how to add SPF and DKIM records to Shopify:

  • Go to your Shopify admin and click Settings
  • Click Edit in Contact Information
  • Click Fix This next to Sender Email
  • Click Authenticate
  • Follow the instructions to enter new CNAME records in your hosting DNS settings
shopify email account

Remember, changes can take up to 48 hours to go through. In case the changes fail, repeat the process and ensure the CNAME in the DNS settings matches the records provided in your Shopify Admin. A slight change can result in a failed verification.

Set up email Forwarding

Another step you should take to ensure you are using your new email address effectively is to set up email forwarding. Email forwarding allows you to send and receive messages from your Shopify domain email address while still using your preferred email client, such as Gmail or Outlook.

For example, let’s say your store’s contact email is [email protected] You can set up email forwarding so that any messages sent to [email protected] are forwarded to your personal email address, such as [email protected]

This way, you can manage all of your store’s email communications from one inbox. You can also set up multiple email forwarders so that messages are sent to more than one email address.

To set up email forwarding:

  • From your Shopify admin, go to Settings > Domains
  • Choose the domain that you want to set up email forwarding for
  • In the Email Forwarding section, click Add Email Forwarding
  • In the Forwarding email address, enter the email address that you want to forward messages to
  • In the Receiving email address, enter the email address that you want to receive messages from
  • Click Save
shopify email accounts

This is a great way to make sure you never miss an important email from a customer.

Test your new email address

Once you’ve added your new email address and set up email forwarding, it’s time to test it out. Send a few test messages to yourself and to other people in your organization. This will help you catch any issues with the delivery or formatting of your emails.

It’s also a good idea to add your new email address to your store’s contact page and other places where customers might try to reach you. This way, you can be sure that everyone who tries to contact you will be able to do so without any problems.

Assuming everything is working correctly, you’re now ready to start using your new email address for all of your store’s communications. This simple change can make a big difference in the way customers and prospects perceive your business.


Even though doing this can be easy, working with a professional can save you a lot of hassle, and they can even give you tips on improving your email deliverability. They can also help you with other issues on your store, including editing landing pages, adding Shopify meta tags, and more. Customizing your Shopify theme to match your brand is important. It helps you stand out from the competition and creates a more cohesive customer experience. If you’re not sure where to start, our experts at HeyCarson can help. Submit a task now and let us know how we can help.

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