How to cancel your Shopify subscription (and delete your store)

How to cancel your Shopify subscription (and delete your store)

Even though Shopify is the most popular e-commerce platform trusted by many, including the largest Shopify stores, there comes a time when you need to cancel your Shopify subscription. Maybe you want to switch to a cheaper platform, or you’ve simply decided to close your online store.

Whatever your reason might be, we’ve got you covered. In this article, we’ll break down some of the common reasons why you might want to close your store and what exactly happens when you deactivate it. We’ll also give you the actual steps on how to cancel your Shopify subscription and close your store.

Reasons you may need to cancel your Shopify subscription

how to cancel shopify

You’re not making enough sales to justify the cost

The reason you opened your Shopify store in the first place was to make sales and generate revenue. Unfortunately, if your store isn’t generating enough sales to cover the cost of your Shopify subscription, then it might be time to cancel.

Of course, there are reasons why your store might not be making enough sales. It could be that you’re not marketing your store effectively, or you might need to reconsider your pricing strategy.

Before you cancel your Shopify subscription, it’s worth trying to troubleshoot the issue and see if there’s anything you can do to increase sales.

You want to switch to a cheaper platform

Shopify isn’t the only eCommerce platform out there. If you’re finding that Shopify is too expensive, then you might want to switch to a cheaper alternative.

There are a few things you need to consider before switching platforms, such as whether your new platform will support all the features you need, and how easy it is to migrate your data.

You’re closing your online store

how to delete shopify account

If you’ve decided to close your online store, then you won’t need a Shopify subscription anymore. Before you cancel, you should export all your data, including product information, customer data, and order history. This way, you’ll have a record of everything in case you decide to open a new store in the future.

You aren’t happy with the customization options

There are a host of great Shopify themes that can help you create a unique and professional-looking store. But, some people may find that the customization options are limited, and creating the exact store they want is a challenge. They may prefer the greater flexibility offered by other platforms.

If customization is the reason why you want to close your Shopify Store, consider talking to the experts at HeyCason. We can help you customize existing Shopify themes to meet your specific needs. You can also submit a task that describes the changes you need, and we can create an outstanding design from your Shopify theme.

What happens if I deactivate my Shopify store?

how to close shopify store

Your store is no longer visible in search engines

Once you deactivate your store, it’s no longer visible to people who visit your domain. This includes search engines like Google and Bing. This is because Shopify automatically adds a “no index” meta tag to your store’s code, which tells search engines not to index your site. 

Your store’s DNS records are no longer active

If you’re using a custom domain for your Shopify store (which we recommend), then your DNS records will be turned off when you deactivate your store. People who visit your domain will see an error message instead of your store. 

Your customers can no longer place orders

If someone tries to visit your store after you deactivate it, they’ll see a message saying that your store is closed. Your customers will also be unable to place orders. 

Your store URL becomes inactive

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If you deactivate your Shopify store, people will no longer be able to visit it. But, your Shopify store will remain the same. This means that if you decide to reactivate your store in the future, you won’t need to change your URL or update any links.

However, if you decide to change your Shopify store name in the future, then you will have to update your URL.

Your domain name remains the same

If you have a domain name registered with Shopify, it will remain active even if you deactivate your store. This means that you won’t lose your domain name and will be able to use it for another Shopify store in the future, or you can point it to a different website.

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You can access your Shopify admin

When you deactivate your Shopify store, you can still access your Shopify admin. Even though you won’t be able to make any changes to your store you can view and export your data. However, this is not possible if you decide to delete your store.

Your Shopify plan is unaffected

Deactivating your Shopify store does not cancel your Shopify plan. You will still be charged for your Shopify plan until you cancel it. This is an important thing to remember. If you’re on a free trial and don’t want to be charged when it ends.

This means that whenever you want to reactive your store, you will have to pay all the outstanding bills. This includes any apps or services that you’re using. Also, in case you are required to have a license to sell on Shopify, then you will still need to maintain it even when your store is deactivated.

How to cancel your Shopify plan

cancel shopify

If you’re using Shopify to sell products online, you’re probably on one of their paid plans. These plans range from $29/month to $299/month, depending on the features and support you need.

You can cancel your Shopify plan at any time, but if you do so before the end of your billing cycle, you’ll be charged a prorated amount for the time you’ve used.

To cancel your Shopify plan:

  • Log in to your Shopify Admin
  • Go to Settings
  • Click on Billing

Scroll down to the Cancel Your Plan section and click on Cancel Plan

After you confirm the cancellation, your shop will remain open until the end of the current billing cycle. You will still have access to your shop’s admin during this time. After the current billing cycle ends, your shop will be closed, and you will no longer be able to log in to your Shopify admin. If you have any questions about canceling your Shopify subscription, you can contact Shopify support.

How to delete your Shopify account

Now that we’ve gone over what happens when you deactivate your Shopify store, let’s talk about how to delete your Shopify account. Deleting your Shopify account is a permanent action that can’t be undone, so make sure that this is really what you want to do.

Before you delete your Shopify account, you should do the following:

  • Export your data: This includes your products, customers, and orders. You’ll want to have a record of this information in case you decide to open a new store in the future.
how to close a shopify store
  • Cancel any Shopify apps: Shopify apps help you achieve a plethora of tasks, such as marketing and accounting. If you have paid apps, cancel them before you delete your Shopify account. You can do this by going to the Apps section of your Shopify admin and clicking on the trash can icon next to the app. 
  • Remove any custom code: A custom code is used to add functionality to your Shopify store that isn’t available in the default Shopify theme. If you’ve added any custom code to your store, make sure to remove it before you delete your account. This includes any code that you’ve added to your theme.liquid file.
  • Pay any outstanding charges: If you have any outstanding Shopify charges, make sure to pay them before you delete your account. This includes any app or service fees that you’ve accrued. If you have multiple stores on Shopify, you’ll need to pay charges for each separately.
  • Remove custom domains: If you’ve added any custom domains to your Shopify account, make sure to remove them before you delete your store. You can do this by going to the Domains section of your Shopify admin and clicking on the trash can icon next to the domain.
how to delete a shopify store

Once you’ve done all of the above, you’re ready to delete your Shopify account. To do this, you’ll need to contact Shopify support and request that they delete your account. Here is a step-by-step guide on how to do this:

  • Log in to your Shopify Admin as the account owner
  • Go to Settings
  • Click on Account
  • Scroll to the bottom of the page and click on Delete Account
  • Enter your password when prompted – This is the most important step. Entering your password stands between keeping your store or deleting it forever. Therefore, make sure you’re absolutely certain that you want to delete your store before entering your password.
  • Click on Delete My Shopify store

Once you delete your store, you can no longer use your old Shopify store or any associated domains.

How to close your Shopify store

Sometimes, you don’t want to delete your Shopify store completely. Maybe you’re taking a break or you want to try another eCommerce platform. In this case, you can close your Shopify store.

When you close your store, it’s still available to view by going to the Shopify store URL. But, it can’t be found in search engines and people can’t buy from it.

To close your Shopify store:

  • Log in to your Shopify Admin
  • Go to Settings
  • Click on General
  • Scroll down to the Store Status section and click on Close Store
  • Enter your password when prompted
  • Click on Close My Store
  • Enter the reason for closing your store
how to cancel my shopify account

Once you’ve closed your store, you can reopen it at any time by following the same steps and clicking on Open store instead of Close store.

Closing or deleting your Shopify store is a big decision. Make sure you’ve thought about it carefully before taking any action.

How to temporarily close your Shopify store

If you need to take a break from selling online, you can put your Shopify store in vacation mode. This will disable your online store and prevent customers from placing orders.

To do this:

  • Log in to your Shopify admin
  • Go to Settings
  • Click on General
  • Scroll down to the Store Status section and click on Enable Vacation Mode
  • Enter a message to display to customers while in vacation mode
  • Click Save

Your Shopify store is now in vacation mode! When you’re ready to start selling again, just follow the same steps and click on Disable vacation mode.

Things to do before you delete, cancel, or pause your Shopify subscription

how to delete a shopify account

There are a few things you should always do before you delete, cancel, or pause your Shopify subscription. They are:

Backup Your Data

This is the most important thing you can do before you cancel your Shopify subscription. You need to backup all of your data, including:

  • Your shop’s theme
  • Your products and collections
  • Your customers’ information
  • Your orders

If you don’t back up your data, you may be forced to start from scratch if you ever want to use Shopify again.

Export your data

In addition to backing up your data, you should also export it. This will give you a copy of all your data that you can use outside of Shopify. To export your data, go to Settings > Export. Choose the type of data you want to export, then click Export. Your data will be downloaded as a CSV file. Ensure you keep this file in a secure place.

Notify customers

how to delete shopify store

If you have an existing store, you need to notify your customers that you’re canceling your Shopify subscription. You can do this by:

  • Sending an email to your customers
  • Posting a notice on your website
  • Announcing it on social media

If you have many customers, you may need to invest in bulk email software to make this process easier.

Uninstall apps

This is especially important if you are permanently deleting your Shopify store. You need to remove all third-party apps from your store before you cancel. To do this, go to Apps in your Shopify admin, then click on each app and follow the uninstall instructions.

If you don’t uninstall apps, you will be charged for them even if you’re not using them. This is because most apps have a monthly subscription fee.

how to cancel a shopify account


Canceling your Shopify subscription is not as difficult as it may seem. By following the steps outlined in this article, you can easily cancel your subscription. Just be sure to back up your data first.

Once you do, ensure you keep the backup files in a safe place in case you need them again. You never know, you might want to reopen your store with a fresh, new look and all of the same, great products.

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