More than ever, small businesses are having difficulties differentiating themselves from their competitors, especially from those who operate online. With so many businesses competing for online market share, it can be challenging to stand out from the crowd.
Anyone who’s ever had the privilege of running a business knows how tough the competition gets at times. You started your business because you have a great product, and you believe it’s more than capable of going toe-to-toe with your competitors.
In this article, you will learn why providing great customer service should jump to the top of your to-do list this year, how does it influence customer experience, and find out what to focus on to achieve the best results in 2021.
There’s a very important connection between online customers and Shopify stores, known as customer engagement. Highly engaged customers buy more, promote your brand, show more loyalty and bring your business major revenue.
Do you know what’s a time saver and increases your productivity while managing customer support? Simple; it’s canned responses.
It’s incredibly frustrating to spend so much time and money building your store and driving traffic, only to see a huge number of people abandon the purchase process.
More consumers are shifting their spending online. Global e-commerce sales are expected to hit a staggering $3.4 trillion by 2025. And that figure shows no signs of slowing down (even during a global pandemic).
An Exit Intent Popup is a very valuable tool to boost your conversion rate by letting your visitors know that you can offer them some better deals and choices before they can actually exit your website. It can be used effortlessly by displaying a popup box to your visitors containing your customized messages, when they are about to leave your page.
Flow Commerce has surveyed online apparel shoppers in 11 global markets. They found that 67% of those shoppers have bought something from companies in other countries in the last six months.
Once a customer is on your Shopify store, it doesn’t take them long to gauge your brand reputation. One glance …